C0627
Ang Claim
“Ipinagkatiwala ang pangangasiwa ng Do Not Call Register sa isang kumpanya sa marketing.”
Orihinal na Pinagmulan: Matthew Davis
Sinuri: 31 Jan 2026
Orihinal na Pinagmulan
✅ FACTUAL NA BERIPIKASYON
**TAMA.** Noong Setyembre 2014, ang Australian Communications and Media Authority (ACMA) ay nag-award ng kontrata sa Salmat Digital, isang Australian multichannel marketing company, para operahan ang Do Not Call Register [1][2].
**TRUE.** In September 2014, the Australian Communications and Media Authority (ACMA) awarded the contract to operate the Do Not Call Register to Salmat Digital, an Australian multichannel marketing company [1][2].
Ang kontrata, na may halagang $16.71 million orihinal (na nabago sa $13.8 million), ay tumakbo sa loob ng 5 taon at 2 buwan mula Setyembre 2014 hanggang Nobyembre 2019 [3]. The contract, valued at $16.71 million originally (later amended to $13.8 million), ran for 5 years and 2 months from September 2014 to November 2019 [3].
Ang Do Not Call Register ay isang secure database kung saan maaaring magrehistro ang mga Australyano ng kanilang numero ng telepono para i-opt out sa pagtanggap ng karamihan sa mga unsolicited telemarketing calls at faxes [4]. The Do Not Call Register is a secure database where Australians can register their phone numbers to opt out of receiving most unsolicited telemarketing calls and faxes [4].
Sa ilalim ng kontrata, ang Salmat ay responsable sa: - Pagpapahintulot sa mga tao na idagdag ang kanilang mga detalye sa register - "Washing" ng mga listahan na ibinigay ng mga negosyo para alisin ang mga numero sa register - Pagpapatakbo ng website na www.donotcall.gov.au - Pagtanggap ng mga reklamo mula sa mga taong tumanggap ng unsolicited telemarketing calls para sa analysis at action ng ACMA [5] Under the contract, Salmat was responsible for:
- Allowing people to add their details to the register
- "Washing" lists provided by businesses to remove numbers on the register
- Running the www.donotcall.gov.au website
- Taking complaints from people who received unsolicited telemarketing calls for analysis and action by ACMA [5]
Nawawalang Konteksto
**Ang kontrobersya at mga puna sa pag-award ng kontrata.** Ang claim ay hindi nagbibigay ng impormasyon na ang pag-award ng kontrata ay nagdulot ng malaking kontrobersya mula sa mga consumer advocacy groups.
**The controversy and criticisms surrounding the contract award.** The claim omits that the contract award generated significant controversy from consumer advocacy groups.
Ang Consumer Action Law Centre ay nagpahayag ng mga alalahanin tungkol sa pag-award ng kontrata sa Salmat dahil [5]: 1. **Mga alalahanin sa conflict of interest**: Ang Salmat ay dating tumutol sa paglikha ng "Do Not Knock Register" 2. **Koneksyon sa mga problematikong gawain**: Ang Salmat ay konektado sa Salesforce, na kinasuhan ng Australian Competition and Consumer Commission (ACCC) para sa door-to-door selling practices 3. **Pakikilahok sa industriya**: Si Gerard Brody, chief executive ng Consumer Action Law Centre, ay nagsabi na "Ang kasaysayan ng hindi pagsunod sa mga proteksyon ng consumer ay dapat magdulot ng mga alalahanin" [5] **Mga isyu sa dating operator:** Ang dating operator ng register, ang Service Stream Solutions, ay pinagmulta ng $110,000 para sa paglabag sa register mismo [5], na maaaring nag-ambag sa desisyon na palitan ang mga operator. **Standard procurement process:** Sinabi ng ACMA na ang Salmat ay pinili kasunod ng "competitive tender process in line with Commonwealth Procurement Rules" at ang proseso ay isinasaalang-alang "ang kakayanan at kapasidad ng bawat tenderer pati na rin ang technical merit at value for money ng kanilang bid" [5]. The Consumer Action Law Centre raised concerns about Salmat being awarded the contract because [5]:
1. **Conflict of interest concerns**: Salmat had previously opposed the creation of a "Do Not Knock Register"
2. **Connection to problematic practices**: Salmat was connected with Salesforce, which was being sued by the Australian Competition and Consumer Commission (ACCC) for door-to-door selling practices
3. **Industry involvement**: Gerard Brody, chief executive of the Consumer Action Law Centre, stated "A history of non-compliance with consumer protections should raise concerns" [5]
**Previous operator issues:** The previous operator of the register, Service Stream Solutions, had been fined $110,000 for breaching the register itself [5], which may have contributed to the decision to change operators.
**Standard procurement process:** ACMA stated that Salmat was selected following a "competitive tender process in line with Commonwealth Procurement Rules" and that the process considered "each tenderer's capability and capacity as well as the technical merit and value for money of its bid" [5].
Pagsusuri ng Kredibilidad ng Pinagmulan
Ang orihinal na pinagmulan (SmartCompany article) ay isang lehitimong Australian business news publication na may professional journalism standards [5].
The original source (SmartCompany article) is a legitimate Australian business news publication with professional journalism standards [5].
Ang artikulo: - Nag-quote ng parehong mga kritiko (Consumer Action Law Centre) at opisyal na tugon ng ACMA - Nagbigay ng konteksto tungkol sa kontrobersya - Ay factually accurate tungkol sa pag-award ng kontrata - May balanced coverage kabilang ang depensa ng ACMA sa selection process Ang claim mismo ay factually accurate ngunit kulang sa nuanced context tungkol sa kung bakit ito ay kontrobersyal at ang procurement process na sinunod. The article:
- Quotes both critics (Consumer Action Law Centre) and ACMA's official response
- Provides context about the controversy
- Is factually accurate about the contract award
- Has balanced coverage including ACMA's defense of the selection process
The claim itself is factually accurate but lacks the nuanced context about why this was controversial and the procurement process that was followed.
⚖️
Paghahambing sa Labor
**Ginawa ba ni Labor ang kahalintulad na bagay?** **Ang Do Not Call Register ay aktwal na itinatag sa ilalim ng isang Coalition government.** Ang Australian Parliament ay pumasa sa Do Not Call Register Act 2006 sa ilalim ng Howard government (Coalition) noong 30 Hunyo 2006 [1][6].
**Did Labor do something similar?**
**The Do Not Call Register was actually established under a Coalition government.** The Australian Parliament passed the Do Not Call Register Act 2006 under the Howard government (Coalition) on 30 June 2006 [1][6].
Ang Register ay nagsimulang mag-operate noong 1 Mayo 2007 - bago pa man mahalal ang Labor government (Rudd) noong Nobyembre 2007 [1]. **Ang parehong partido ay nag-outsourced ng mga serbisyo ng gobyerno.** Ang operasyon ng Do Not Call Register ay laging ipinagkatiwala sa mga pribadong operator: - Pre-2014: Service Stream Solutions (sa ilalim ng mga Labor governments na Rudd/Gillard) - 2014-2019: Salmat Digital (sa ilalim ng Coalition government na Abbott/Turnbull) **Ang outsourcing ay standard practice sa lahat ng mga gobyerno.** Ang pagpapagawa ng mga operational services tulad ng Do Not Call Register ay standard practice kahit sino ang partido ang nasa kapangyarihan. The Register commenced operation on 1 May 2007 - just before the Labor government (Rudd) was elected in November 2007 [1].
**Both parties have outsourced government services.** The operation of the Do Not Call Register has always been contracted out to private operators:
- Pre-2014: Service Stream Solutions (under Labor governments Rudd/Gillard)
- 2014-2019: Salmat Digital (under Coalition government Abbott/Turnbull)
**Outsourcing is standard practice across governments.** Contracting out operational services like the Do Not Call Register is standard practice regardless of which party is in power.
Ang batas noong 2006 na nagtatag ng register ay tahasang nagbigay-daan para sa isang "contracted service provider" na mag-operate nito [7]. **Ginamit din ni Labor ang Salmat para sa mga kontrata ng gobyerno.** Ayon sa Wikipedia, ang mga kliyente ng Salmat ay kabilang ang "the Government of Australia" sa pangkalahatan, na nagpapahiwatig na ang parehong Labor at Coalition governments ay gumamit ng kanilang mga serbisyo [2]. The 2006 legislation establishing the register explicitly provided for a "contracted service provider" to operate it [7].
**Labor also used Salmat for government contracts.** According to Wikipedia, Salmat's clients included "the Government of Australia" generally, indicating both Labor and Coalition governments used their services [2].
🌐
Balanseng Pananaw
Bagama't ang claim ay factually true na ang Coalition ay nag-contrata ng Do Not Call Register management sa Salmat, isang kumpanya sa marketing, ang ilang mahahalagang konteksto ay nagbibigay ng balanse: 1. **Hindi isang Coalition creation:** Ang Do Not Call Register ay itinatag ng Howard government (Coalition) noong 2006 at nag-operate mula noong 2007, na nakaligtas sa maraming pagpapalit ng gobyerno [1][6]. 2. **Pagpapatuloy ng kasalukuyang practice:** Ang register ay laging pinapatakbo ng mga pribadong provider.
While the claim is factually true that the Coalition contracted the Do Not Call Register management to Salmat, a marketing company, several important contextual points provide balance:
1. **Not a Coalition creation:** The Do Not Call Register was established by the Howard government (Coalition) in 2006 and has been operational since 2007, surviving through multiple changes of government [1][6].
2. **Continuing existing practice:** The register had always been operated by contracted private providers.
Ang dating operator sa ilalim ng Labor (Service Stream Solutions) ay pinagmulta ng $110,000 para sa paglabag sa register [5], na nagmungkahi ng pangangailangan para sa pagbabago. 3. **Lehitimong competitive tender:** Ipinagtanggol ng ACMA ang seleksyon, na sinabi na ang Salmat ay pinili sa pamamagitan ng isang competitive tender process na isinasaalang-alang ang kakayanan, kapasidad, technical merit at value for money [5]. 4. **Pamamahala ng conflict:** Sinabi ng ACMA na "ang angkop na mga proseso ay nakalagay para pamahalaan ang anumang mga conflict of interest na maaaring lumitaw" [5]. 5. **Kasanayang cross-party:** Ang parehong pangunahing partido ay nag-outsourced ng mga operational na serbisyo ng gobyerno sa mga pribadong provider. The previous operator under Labor (Service Stream Solutions) had itself been fined $110,000 for breaching the register [5], suggesting a need for change.
3. **Legitimate competitive tender:** ACMA defended the selection, stating Salmat was chosen through a competitive tender process considering capability, capacity, technical merit and value for money [5].
4. **Conflict management:** ACMA stated that "appropriate processes are in place to manage any conflicts of interest that may arise" [5].
5. **Cross-party practice:** Both major parties have outsourced operational government services to private providers.
Ang istruktura ng Do Not Call Register Act mismo (na ipinasa ng Coalition, na-operationalize ng Labor) ay tahasang nagsasaalang-alang ng mga contracted service providers [7]. **Pangunahing konteksto:** Hindi ito natatangi sa Coalition - ang register ay pinapatakbo ng mga contracted providers sa ilalim ng parehong partido, at ang Act na nagtatag nito (na ipinasa ng Coalition) ay dinisenyo sa ganitong paraan mula sa simula. The structure of the Do Not Call Register Act itself (passed by Coalition, operationalized by Labor) specifically envisions contracted service providers [7].
**Key context:** This was not unique to the Coalition - the register has been operated by contracted providers under both parties, and the Act establishing it (passed by Coalition) was designed this way from inception.
TOTOO
7.0
sa 10
Ang factual na claim ay accurate.
The factual claim is accurate.
Ang Coalition government (sa ilalim ng Communications Minister Malcolm Turnbull sa Abbott government) ay talagang nag-contrata ng pamamahala ng Do Not Call Register sa Salmat Digital, isang kumpanya sa marketing, noong Setyembre 2014. The Coalition government (under Communications Minister Malcolm Turnbull in the Abbott government) did contract the management of the Do Not Call Register to Salmat Digital, a marketing company, in September 2014.
Gayunpaman, ang claim ay kulang sa mahahalagang konteksto: ang register ay pinapatakbo ng mga contracted providers sa ilalim ng Labor din; ang register mismo ay nilikha ng Coalition (Howard government) noong 2006; at ang kontrata ay sumunod sa isang competitive tender process kung saan sinabi ng ACMA na ang angkop na conflict management processes ay nakalagay. However, the claim lacks important context: the register had been operated by contracted providers under Labor as well; the register itself was created by the Coalition (Howard government) in 2006; and the contract followed a competitive tender process with ACMA stating appropriate conflict management processes were in place.
Huling Iskor
7.0
SA 10
TOTOO
Ang factual na claim ay accurate.
The factual claim is accurate.
Ang Coalition government (sa ilalim ng Communications Minister Malcolm Turnbull sa Abbott government) ay talagang nag-contrata ng pamamahala ng Do Not Call Register sa Salmat Digital, isang kumpanya sa marketing, noong Setyembre 2014. The Coalition government (under Communications Minister Malcolm Turnbull in the Abbott government) did contract the management of the Do Not Call Register to Salmat Digital, a marketing company, in September 2014.
Gayunpaman, ang claim ay kulang sa mahahalagang konteksto: ang register ay pinapatakbo ng mga contracted providers sa ilalim ng Labor din; ang register mismo ay nilikha ng Coalition (Howard government) noong 2006; at ang kontrata ay sumunod sa isang competitive tender process kung saan sinabi ng ACMA na ang angkop na conflict management processes ay nakalagay. However, the claim lacks important context: the register had been operated by contracted providers under Labor as well; the register itself was created by the Coalition (Howard government) in 2006; and the contract followed a competitive tender process with ACMA stating appropriate conflict management processes were in place.
📚 MGA PINAGMULAN AT SANGGUNIAN (7)
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1
Do Not Call Register - Wikipedia
Wikipedia
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2
Salmat - Wikipedia
Wikipedia
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3
Salmat Digital Pty Ltd contract with Australian Communications and Media Authority
Explore deep insights into Australian Government contracts, suppliers, agencies, and categories.
Tenders+ -
4
Do Not Call Register - ACMA
Acma Gov
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5
Outcry over award of Do Not Call Register contract to Salmat Digital
Controversy has surrounded the award of the contract to operate the Do Not Call Register to Salmat Digital. The Australia Communications and Media
SmartCompany -
6
Do Not Call Register Act 2006
Federal Register of Legislation
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7
Do Not Call Register Act 2006 - Legislation
Legislation Gov
Pamamaraan ng Rating Scale
1-3: MALI
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4-6: BAHAGYA
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7-9: HALOS TOTOO
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10: TUMPAK
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